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Join Our Team!

Public Services Specialist – Woodstock Public Library

About the Role

This position organizes library services for adults, including information assistance, collection services and programming. This position also works with branch staff to provide family and all age’s services. This position interacts directly with the public to provide quality customer service.  This position provides the best possible programs and services to help support the lifelong learning needs of the community. This customer focused position anticipates and meets the needs of users in the most visible way and provides circulation assistance.  

Closing Date: 04/29/2024

 

Start Date & Location: June 3, 2024 / Woodstock Public Library, 7735 Main Street, Woodstock, GA 30188

 

Salary & Benefits: $28,392 Annually, Paid Annual Leave, Sick Leave & Holidays. State Health Benefit Plan, Flexible Benefits and Teacher Retirement System.

 

Schedule:Full-Time, 40 hours per week. Schedule includes a combination of daytime, evening, and weekend hours. This library is open 6 days a week. Work schedule will vary, and flexibility is required.

Responsibilities:

  • Design, implement and evaluate a variety of programs and services that provide opportunities for 

  • information, entertainment, and lifelong learning.

  • Demonstrate creativity, openness to new ideas, knowledge of a variety of tools and techniques, flexibility and a sense of humor to create interesting and engaging programs.

  • Proactively interact with the public to ascertain what they need and ensure that they find it, conducting reference interviews and information searches as needed. 

  • Demonstrate ability to meet the information seeking needs of users, informing about available resources.

  • Assist at the service desk and provide staff support as needed.

  • Assist in locating desired library materials in the building or through interlibrary loan and refers to appropriate resources for specialized requests for the purpose of meeting needs.

  • Guide and assist the public in the use of library resources and technology, using technology skills to assist in using and troubleshooting computers, software, and electronic devices.

  • Guide and assist the public in the use of library innovative and maker technology, including, but not limited to the 3D Printer.

  • Assist staff in the use of the 3D Printer and troubleshoot when needed

  • Coordinate and organize test proctoring services, state services, cultural literature and public literature.

  • Provide reader advisory recommendations.

  • Provide a monthly schedule of programs for inclusion in system wide promotional materials in a timely manner.

Qualifications: Requires High School Diploma or equivalent. 1 year job related experience; preferably working with the 

public in a customer service or retail field. Bilingual ability is a plus in serving a diverse community.

 

Skills & Abilities:

  • Skills in program presentation and speaking in public.

  • Skills reflecting a high level of comfort with technology.

  • Ability to perform basic math; understand and follow written and oral instructions.

  • Ability to work with others in a variety of circumstances; to deal tactfully with staff and the public; to communicate effectively with supervisor, staff and the public.

  • Ability to understand and perform library procedures.

 

Physical Requirements:  Must be able to stand and/or sit for prolonged periods of time; lift boxes and crates of no more than 30 lbs.; move and manipulate inventory; frequent stooping, kneeling and crouching. 

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